Privacy Policy

Effective Date: June 9, 2025
Last Updated: June 9, 2025
Applies to: Visitors and customers of https://www.dioey.com/ from the EU, EEA, United Kingdom, United States, and other applicable jurisdictions.

DIOEY (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, interact with our services, or make a purchase. We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

a. Information You Provide

Name, email address, shipping & billing address
Phone number
Payment details (processed securely via Stripe, PayPal, etc.)
Account details, messages, or other user-submitted information

b. Automatically Collected Information

IP address, browser type, device type
Referring URL, pages visited, time spent
Cookies and tracking technologies (see “Cookies” section)

2. How We Use Your Information

We use your data to:

Fulfill your orders and provide customer service
Process payments securely
Send transactional or promotional emails (you can unsubscribe anytime)
Improve our website and customer experience
Prevent fraud, secure our systems, and comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process personal data on the following lawful bases:

Consent (e.g., for email marketing or cookies)
Contractual necessity (e.g., order fulfillment)
Legal obligation (e.g., tax compliance)
Legitimate interest (e.g., fraud prevention, analytics)

4. Sharing Your Information

We may share your personal data with:

Payment providers (Stripe, PayPal)
Shipping and logistics partners
Marketing and analytics services (e.g., Google Analytics, Meta Ads)
Government agencies when required by law

We do not sell your personal data.

5. Data Retention

We retain your data only as long as necessary for the purposes stated in this policy, or to comply with legal requirements.

6. Your Rights under GDPR

If you are in the EU/EEA or UK, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Restrict or object to certain types of processing
Data portability
Withdraw consent at any time
Lodge a complaint with a data protection authority

To exercise your rights, contact: privacy@dioey.com

7. Your Rights under CCPA (California)

If you are a California resident, you have the right to:

Know what personal information we collect and how we use it
Request deletion of your personal information
Opt-out of sale (we do not sell your personal data)
Non-discrimination when exercising your rights
Submit a verifiable request via privacy@dioey.com

You may also appoint an authorized agent to make requests on your behalf.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure website functionality
Analyze usage behavior
Deliver personalized advertising (with consent)

You can adjust cookie preferences via the [Cookie Settings] or your browser. For more, read our [Cookie Policy].

9. International Data Transfers

We may transfer your data to countries outside of your own, including the United States. Where required, we use:

EU Standard Contractual Clauses (SCCs)
Other safeguards approved under applicable data protection laws

10. Children’s Privacy

Our services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect data from children. If you believe we have collected such data, please contact us for deletion.

11. Changes to This Policy

We may update this policy as needed. Changes will be posted on this page with the new “Last Updated” date.

12. Contact Us

If you have questions or would like to exercise your privacy rights, please contact:

DIOEY

Email: privacy@dioey.com

Address: Amtsgericht Disseldorf HRB 103077 Noldenkothen24,40882, DE